Cancellation Policy
Last updated: 1 May, 2025
Thank you for choosing travelzilacan.com for your travel needs.
Overview
We understand that travel plans may change unexpectedly. This policy outlines our cancellation terms in alignment with the conditions set by our travel partners, such as airlines, hotels, rental agencies, and tour operators.
We encourage you to read this policy carefully before confirming any bookings to avoid unexpected charges or inconvenience.
Your Right to Cancel
You may cancel your booking within 24 hours of confirmation for a full refund, as long as the request is made at least 7 days before the departure date.
To cancel, contact us via:
Email: info@travelzilacan.com
Phone: +1 800-655-3033
Refund Processing
After we receive your cancellation request, refunds will be processed within 14 days to the original payment method. No processing fees will be charged for the refund.
1. General Terms
- Cancellations must be submitted in writing via email or through our official channels.
- Applicable fees depend on:
- Service type (flight, hotel, etc.)
- Provider’s individual policy
- Cancellation timing
Note: Some services may be non-refundable or have strict cancellation conditions. Always review your booking terms.
2. Airline Tickets
- Most tickets are non-refundable and non-transferable.
- Some changes may be allowed based on airline rules and applicable fees.
- No refunds for:
- No-shows
- Partially used tickets
3. Hotel Bookings
- Hotel cancellation terms vary by provider, room type, and rate.
- Flexible rates may allow free cancellation up to 24–72 hours prior to check-in.
- Promotional rates may be non-refundable.
4. Tour & Activities
- Cancelations made 30+ days in advance may be eligible for partial or full refunds.
- Within 15 days of the event: non-refundable.
- No refunds for no-shows.
Tip: Always refer to your booking confirmation for accurate cancellation terms.
5. Exceptional Situations
We may consider special refunds in cases like:
- Medical emergencies (with certificate)
- Bereavement (with proof)
Approval depends on the service provider and is not guaranteed.
6. Cancellation & Refund Process
(A) Notification
Notify us promptly for the best chance at minimizing cancellation fees.
(B) Cancellation Fees
- Based on service type, provider rules, and timing.
(C) Refund Eligibility
- May depend on provider rules and original payment method.
(D) Payment Method Impact
- Refund speed may vary depending on payment method and provider policy.
(E) Required Documentation
- May include:
- Proof of payment
- Government ID
- Booking details
(F) Communication Channels
Using official channels helps speed up the process.
(G) Escalation
If a refund is denied, escalation may be required via provider-specific channels.
(H) Refund Tracking
Some providers offer tracking tools for refund status.
(I) Partial Refunds
May be prorated based on the services used.
(J) Non-Refundable Fees
Certain service fees are non-refundable.
(K) Special Waivers
In rare cases (e.g., emergency), providers may waive fees.
(L) Refund Denial Reasons
- Missed deadlines
- Incomplete documentation
- Non-compliance with provider policies
(M) Delays
High volumes, verifications, or tech issues can cause delays.
7. Airline-Specific Rules
- Rules vary based on:
- Fare type
- Destination
- Class
- Promotional terms
8. Policy Updates
travelzilacan.com may revise this policy anytime without prior notice. Please review it periodically.
9. Need Assistance?
Our support team is available 24/7 to help you with cancellations or questions.
Email: info@travelzilacan.com
Phone: +1 800-655-3033