Return and Refund Policy
Last updated: 1 May, 2025
Thank you for booking with travelzilacan.com. We value your trust and are committed to ensuring your experience with our travel services is smooth and satisfactory. If your plans change or something doesn’t go as expected, this Return and Refund Policy explains your rights and our process for resolving issues.
This policy outlines when refunds are possible, how to request one, and what conditions apply.
What This Policy Covers
- Eligibility for cancellations and refunds
- Deadlines and documentation requirements
- Processing timelines and methods
- Fees and non-refundable charges
Note: Refund eligibility depends on the type of booking, the service provider's policy (airlines, hotels, car rentals), and timing of your request.
1. Definitions
- Company: Refers to travelzilacan.com (“we”, “us”, or “our”).
- Service: Any travel-related product booked on our platform.
- Order: A confirmed booking or reservation made via our platform.
- You: The individual or entity using our services.
- Website: Refers to https://www.travelzilacan.com.
2. Refund Eligibility
Refunds may be considered if the following conditions are met:
- The booking was made directly through travelzilacan.com.
- The cancellation complies with the service provider’s refund policy.
- Valid documentation is submitted, such as:
- Booking confirmation
- Proof of payment
- Relevant correspondence or justification
- Refunds are typically returned via the original payment method.
Important: Some fares or rates may be fully non-refundable. Last-minute cancellations or policy violations may result in denial or partial refunds. Additional admin or service fees may apply.
3. How to Request a Refund
Please follow these steps for a smoother process:
- Check Provider Terms: Review the cancellation/refund terms of the specific airline, hotel, or service provider.
- Prepare Documentation: Include:
- Booking invoice or confirmation
- Payment proof (e.g., card statement)
- Relevant communications
- Supporting documents (e.g., medical, legal, or official letters)
- Clearly State Your Reason: Briefly explain the reason for your refund request.
- Submit on Time: Requests must be made within the provider’s specified timeframe.
- Escalate if Needed: If your case remains unresolved, contact our support or consider escalation through official consumer channels.
4. Refund Processing
Once approved, the refund is processed according to the service provider’s timeline. travelzilacan.com will assist in coordinating the process but is not responsible for provider delays or denials.
Estimated Timeframes:
- Credit/Debit Card: 5–10 business days
- Digital Wallet (PayPal, etc.): 3–5 business days
- Bank Transfers: Varies by bank
Special Circumstances
Some exceptions may be granted in the following cases (supporting proof required):
- Medical emergencies
- Bereavement or family emergencies
- Natural disasters or travel bans
5. Policy Updates
We reserve the right to modify this policy at any time. Updates will be posted on travelzilacan.com and take effect immediately. Continued use of our services implies acceptance of the updated terms.
6. Need Help?
Our support team is available 24/7 to answer your questions and assist with refund-related issues. Contact us at:
Email: info@travelzilacan.com
Phone: +1 800-655-3033
We’re here to ensure your experience with travelzilacan.com is smooth, transparent, and fair.